Refund policy

Return and Refund Policy

You may request a return for any item purchased from springchef.com, including sale and discounted items, within 30 days of receiving your order.

For change-of-mind returns, products must be unused, with all included parts and their original packaging. Please provide your order number or other proof of purchase.

To start a return, email support@springchef.com with your order number and the reason for your request. Our team will review your request and provide the return address and instructions. Please contact us before sending anything back.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable. We recommend using a shipping service with tracking.

If your item arrives damaged, defective, or incorrect, email support@springchef.com with your order number and, if possible, photos of the issue. Our team will review the problem and help arrange an appropriate resolution.

We will review your return and issue any approved refund to your original payment method within 5 business days of receiving the returned item. Your bank or card provider may require additional time to post the refund.

For questions about a return or refund, contact support@springchef.com.