• FREE SHIPPING ON ORDERS OVER $25 IN THE USA!
  • FREE SHIPPING ON ORDERS OVER $25 IN THE USA!

FAQ

Hopefully we have answered all necessary questions that you may have in this extensive Frequently Asked Question section.


What payment options do you offer?

All forms of Visa, Mastercard, American Express, Discover as well as PayPal are accepted on our site. 

Is it safe to put my credit card number into this website?

We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, the best in the business) and we will never share your personal information with anyone else.

Can I store my credit card information on your site and is it safe?

www.springchef.com does not store any of this information, all transactions are 100% PCI compliant and processed by secure servers via and cannot be accessed by anyone.

I can't log in to my account?

If you’re having trouble accessing your account, please email us at support@springchef.com. We can access your account and reset your password in a matter of minutes, so you can regain access to the account.

I received a receipt from PayPal but not from Spring Chef – did my order process?

Yes, if you received a confirmation receipt from PayPal after using PayPal to checkout on springchef.com, your order has been successfully submitted. Please note that if you checked out as a guest and used PayPal as your form of payment, your receipt from PayPal is the only form of confirmation you will receive about the order. To receive a copy of the confirmation receipt along with subsequent tracking updates in addition to the receipt from PayPal, please create an account and/or login before checking out on springchef.com.

How do I find about promotions and sale offers?

Sign up for our emails on our homepage – once you’ve done that, you’ll automatically be the very first to know about any sale or promotion we offer.

How do I cancel an order?

Please email us at support@springchef.com and reference your order number and/or the first and last name associated with the billing address on the order. Orders cannot be cancelled once they have shipped. If you are unsatisfied with your purchase and wish to cancel it but it has already shipped, you must wait until the package arrives and send it back to us for a return.

What is your return policy?

Full-Priced and Sale-Priced items may be returned for a refund in the original form of payment or exchanged within thirty (30) days of receipt of your order.

How do I return or exchange my order?

Please email us at support@springchef.com and reference your order number and/or the first and last name associated with the billing address on the order. Once you provide your login or order information we can process the return. All items must be returned or exchanged within thirty (30) days of receipt of your order. Items will only be exchanged or returned if the items have their original tags and are in new condition (not worn, washed, altered, etc.) 

How long does a return or exchange take to process?

We make every attempt to process both returns and exchanges on the same day they are received at our distribution center. For returns, the refund is typically issued the same day the return is received. However, it can take 2 to 8 business days for the issuer of the credit card or bank card to post the refund to your credit card statement or bank account. Unfortunately, this time is entirely up to the issuer of the card you used to make the purchase, and springchef.com cannot help in expediting the return of those funds back to your account. For exchanges, we typically process the exchange one to two business days after the original items are received back at our distribution center. Once your exchange has shipped back out, you’ll receive an automated email letting you know of the shipment along with a tracking number.

Will I be charged for shipping on my return or exchange?

No additional charges will occur.

What's your privacy policy?

We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.

What is your customer service contact info?

Need more assistance? For the quickest response, email us at support@springchef.com We’ll be happy to assist wherever we can, and inquiries are typically answered within one business day.

How do I track my order?

Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page if you logged in before making your purchase. To do this, simply login to your account on and click “View Order” next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s) associated with that order.

If I order multiple items, will they come in separate shipments?

Possibly, but it is rare for that to happen. The vast majority of orders and shipments are filled in full from one of our distribution centers, but in rare cases, an item or set of items can ship from another distribution center. In this case, you may receive multiple tracking numbers through our shipment notification emails.

My tracking number doesn’t work/is invalid, etc.

Tracking numbers can take a few hours from the time they are generated to become active on www.usps.com or www.ups.com. or www.fedex.com. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.

How long does it take for my package to arrive?

The time for your package to arrive can vary greatly based on the destination, the shipping service you paid for, and other factors. Due to increased demand, each order can take 6 to 8 business days to arrive.